Apple resolved a widespread network outage on Monday that halted services like Apple Music, iCloud and the App Store for some users and hampered its internal systems.
In addition to frustrating Apple customers, the problems have prevented corporate employees from working from home and kept retail workers from completing tasks, according to employees who asked not to be identified. The outage impeded product repairs, swaps, and item pickups, and limited the company’s employees’ ability to communicate and access internal websites.
Apple told employees that the outage stemmed from issues with the Domain Name System, or DNS. DNS failures occur when a server fails to communicate with an IP address, often caused by human errors. The California-based Cupertino company did not respond to requests for comment, but confirmed the issues on its website, saying that 15 services were down for “some users.” This included the App Store, Arcade, TV +, music, and podcasts.
At about 3:40 PM New York time, the Apple website was updated to indicate that the issues had been resolved.
Apple user complaints began to rise shortly after 12 p.m. New York time, according to Downdetector, which tracks outages. The site reported problems with iMessage, the Apple Support app, Maps, and the company’s online store.
Outages of this magnitude are rare for Apple, which makes a seamless customer experience a top priority. But it wasn’t the only tech giant in trouble on Monday, according to Downdetector. Amazon.com Inc’s web services, along with Google and wireless carriers, saw an increase in customer complaints around the same time — though not as severely. Amazon’s service health dashboard didn’t show any recent incidents.
The outages did not affect investors, who sent Apple shares up 0.9% to $165.38 on Monday. The stock is down 6.9% this year.
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