Amazon is known for its super fast delivery, but even the largest online retailer in the world can drop the ball from time to time. So how do you avoid Amazon Prime delivery delays when shopping for the best Amazon deals? After all, Amazon Prime members now pay $139 per year for expedited delivery and the last thing you want as a paying member is Amazon Prime late delivery.
Also, with Walmart Plus widely available, Prime members have more options than ever for expedited delivery. Here are some pointers on what to do if you receive a delayed Amazon Prime delivery in the coming days. (Also check out our guides on how to cancel Amazon Prime and how to cancel an Amazon order. If you’re looking for deals, check out our best VPN deals and mattress deals this week.)
Prime Day and Prime Day
There’s no official date yet, but the Prime Day deals will be here before you know it. Last year, Prime Day was held on June 21 and 22. As we approach mid-May, Amazon will likely release a Prime Day announcement. As one of Amazon’s biggest retail holidays, shoppers should be prepared for late delivery on Prime Day. Below you’ll find tips on what to do if you end up with slow delivery.
Understanding the perks
Although Amazon doesn’t do much to promote its late Amazon Prime refund policy, it’s actually a pretty good one. In past years, any Amazon Prime customer who did not receive a delivery within two days on a two-day shipment, or within the hours set by Amazon, would be eligible for a free month of Amazon Prime. (Keep in mind that mileage varies.)
The free month usually ends at the end of the period, so subscribers’ expiration dates are extended by one month.
“If you receive free shipping via Amazon Prime, you may be eligible for a free one-month extension when your promised delivery date is not met,” Amazon once wrote on its site. Customer Service Page. “Prime Accessories are limited to one per free trial and 12 for annual membership.”
However, since this article was published, that page has been updated to provide more general information about delayed shipments. It is now suggested that Amazon will offer you a refund of your shipping charges. The Amazon Prime website does not specifically mention it. Instead, you’ll need to contact Amazon customer service, which according to many netizens, will end up giving you a free month.
Keep in mind that some internet users have reported better perks in exchange for late Amazon Prime delivery. Several posters stated that e-tailor offered anywhere between $5 and $20 for a gift certificate toward any product on the site, a 20 percent discount on an Amazon Prime membership, or other offers.
It’s not clear exactly what drives Amazon to offer one deal over another, and it may have something to do with the time of year and whether or not you’ve complained before. But a quick look online clearly shows that Amazon is ready to offer more than just an extra month of Amazon Prime.
So, the question becomes, how do customers actually benefit from such deals when their packages are later than promised by Amazon?
To communicate with Amazon, it is better to use the company call us page. Here you will have the option to chat with a messaging assistant who can answer basic questions or direct users to the appropriate place to address their issue.
The page also gives users the option to contact them from Amazon, as well as a waiting time, so they have a sense of how long it will take for a response from the company.
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If neither option works, Amazon also provides quick access to a plethora of help pages for everything from checking an order and managing content on devices to getting help with Amazon Prime and updating payment information.
In general, Amazon recommends selecting the phone option to get support more quickly; Customers can specify the phone number the representative should call. However, the online chat wait times are not bad and we were able to speak with the Amazon representatives after waiting only a few minutes.
Talk to Customer Service
Once it’s time to talk to a customer service representative, the process is fairly simple. Customers simply confirm that they have purchased a product and that it has not arrived. Amazon Customer Service will consider the claim, quickly determine that the package did not arrive, and in most cases, automatically offer a free month of Amazon Prime.
But as mentioned earlier, some people have been lucky enough to get more than a free month of Prime, so it’s a good idea for customers to hold back a little and explain why the delay is an inconvenience.
More: Shop the best products today Amazon deals
Maybe you’re out of important household goods or you’re counting on the product to arrive in time so it can be given as a gift. Be that as it may, commenters point out that customers who come with a good reason to delay Amazon are in a good position to get more. As long as everything is done in a polite manner. In other words, capitalization or a lot of whining probably won’t get you anywhere.
Given that Amazon’s official policy only allows customer service representatives to give out a free gift on Amazon Prime’s first late delivery, the company may be less willing to offer a deal if delays start to pile up. As such, it’s a good idea to continue with it the first time or face the prospect of further regression in subsequent attempts.
Bonus tip: Avoid Twitter
One more thing: While it’s fine to complain to Amazon on Twitter, the company discourages sharing order information on the social network and usually directs users to its customer service page. So, while Twitter may be more convenient, it won’t rush the decision.
Shop the best Amazon sales today
- Selling Alexa Device: Echo devices start at $14
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- Blu-ray movie collections: Batman, Indiana Jones from 45% off
- Board games: Up to 60% All Games
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- Clothes: Up to 50% off Anne Klein, Bulova, Izod,
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- External hard drives: Seagate, WD, over $38
- Fitness: Offers starting at $6
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- grocery shop: Up to 35% off Quaker, Starbucks, Lay’s and more
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- headphones: Sony, Boss, Deny Deals Starting at $10
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- magazines: 90% off food and wine, Real Simple, and more
- Nike: Up to $50 off sneakers and shorts
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- PS5 games: Offers starting at $29
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- Xbox Series X games | S: from $19