Freeport, Texas (KTRK) – When the air conditioning in her mother’s home stopped cooling during what was recorded as the hottest July in southeast Texas, Neora Simpson started making calls to get it fixed.
Simpson said her mother secured a four-year warranty with Conn’s for the window air conditioner, and the company sent a repair crew to look into the matter on July 26.
“He said it was all wrong with it that it needed to be cleaned,” Simpson said. “I paid someone to clean it.”
But Simpson said that didn’t work, so she called Kun repeatedly.
See what happens when you turn to Ted. Follow eyewitness news at 6 p.m. Thursday.
Repair crew from Houston traveled to her mother’s home in Freeport seven times in late July and early August.
“It’s not fixed,” Simpson said.
When Conn’s extra home visits didn’t offer a permanent solution to cooling her air conditioner again, the family turned to Ted.
“We didn’t know what else to do,” Simpson said. “I said to them, ‘I was calling you,’ and the next thing I knew was that they called me (and said) ‘Okay, we see where we’ve been there a few times. We’ll go ahead and change it out.”
The company told us in a statement, “At Conn’s HomePlus, we are committed to providing an excellent customer experience through our in-store partners as well as in-house repair service teams. We strive to resolve all inquiries to complete satisfaction and we (Simpson’s mother) are completely satisfied with the outcome.”
The Turn to Ted team was there when Simpson and her sister Conn’s visited to pick out a new conditioner for their mom.
A few days later, we got evidence that their mother can once again feel the cold air on a hot August day.
The US Department of Energy recommends routine replacement or cleaning of air filters.
Clogged and dirty filters reduce the amount of air flow and greatly reduce system efficiency. Additionally, when airflow is obstructed, air can bypass the filter and deposit dirt directly into the evaporator coil and impair the coil’s ability to absorb heat. Replacing dirty, a clogged filter with a clean filter can That reduces air conditioner energy consumption by 5% to 15%,” according to the Department of Energy.
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