Fitbit knows the problem, has a workaround, and updates the app in early 2023.
Samsung’s One UI 5 update based on Android 13 has been rolling out to a number of its smartphones over the past month, and for the most part things seem to be going well. But apparently the new update creates a unique problem for Fitbit Charge 5 and Fitbit Luxe owners, as the devices can no longer sync. As you can imagine, this is a pretty big problem, but Fitbit seems to know, and a fix is coming.
While there are reports online from Samsung users who can’t sync their devices, perhaps the most important posts can be found on the Fitbit Community Forum where moderators are chiming in, letting affected users know a fix is on the way. the Message from moderator LizzyFitbit Addressing the problem can be seen below.
“Thank you for the detailed information and tried-before-deployment steps. Let me share as we’ve identified the root cause of the bug and are working on a fix, which we expect to release via an app update in early 2023.”
As you can imagine, this is a terrible problem especially if you recently bought a Fitbit or were gifted during the holidays. For the most part, there isn’t much that can be broken if you update your Samsung device to the latest Android version. There is a workaround suggested by another broker, JuanFitbit, but it probably isn’t the most convenient option for most people.
the The solution is now It appears to direct users to use another mobile device, install the Fitbit app, and sync with that device for the time being. If this is something you can do, why not give it a try. Otherwise, you will have to wait until early 2023 when an update to the app will be released to fix the issue.
Through: 9to5Google
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