the Google Pixel 7 and the Google Pixel 7 Pro have been out for quite some time and things have been pretty good since launch. However, the latest development may have eclipsed the positive response.
According to our friends at AndroidCentral (Opens in a new tab)Pixel 7 and Pixel 7 Pro owners have broken rear camera glass. The glass appears to shatter out of nowhere, although some users have reported that extreme temperature drops may have caused the damage. Given that the US just experienced a massive freeze over the holidays, that might explain why this issue is only emerging now. Still, there are complaints reddit (Opens in a new tab) Going back to a couple of months ago, this could be a general manufacturing defect rather than one caused by recent extreme temperatures.
Update: Google said they are aware of the issue but fixed that it is not their responsibility. I was hopeful, but the end result hasn’t changed. pic.twitter.com/EBUlH18fSEDecember 23, 2022
While it is impossible for us to verify every single case of broken Pixel 7 and Pixel 7 Pro phones, there definitely seems to be a pattern. Google doesn’t deny it either; lately tweet (Opens in a new tab)Twitter user Alex Hatzenbuhler reports that Google is aware of the broken camera glass but claims it is not covered under the phone’s warranty.
Pixel 7 broken camera glass: What you can do to fix it
Unfortunately, with Google stating that this potential defect is not covered under its warranty for the Google Pixel 7 and Pixel 7 Pro, your options are a bit limited. The first option is to just live with the problem. Since people take pictures of defects with their Pixel phones, it seems that cracked glass often does not affect the image quality of the actual camera. It’s still not great if the glass cracks at first but at least there’s a silver lining.
If you don’t want to live with damaged glass, there are two options. You can try to get Google to accept responsibility for the defect and agree to repair the phone. Most users haven’t had success with this option, but at least one Reddit user has been able to convince Google to fix their Pixel phone.
The other option is to go to a third party repair service to try to fix the camera glass. One Redditor mentioned that ubreakifix quoted them $200 for the repair, which isn’t an insignificant amount of money, especially considering the Pixel 7 starts at just $599.
In the end, we still believe that Pixel 7 And the Pixel 7 Pro They are great phones. Both of them rank high on our list of the best Android phones And the Pixel 7 Pro is also on our list of The best phones We tested it. Just beware that if you suffer from this defect, you may be paying out of pocket to fix it.
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