There are exceptions to the 14-day rule, but these exceptions are only valid if your issues with the game are related to the warranty or license agreement. Even then, they won’t let you get a refund if you make copies of the game that you give back.
To place an order, head over to your Microsoft account and go to their support page. From there, click on “Games” and your Xbox account will appear. Select “Subscriptions and Billing” and there will be a list of drop-down menus.
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